ABSTRACT
This article explores social media coverage of news related to the infodemic as a threat to panic and peace in society during the current global crisis due to Covid-19. The infodemic phenomenon has distorted scientific work and reduced public trust in state authorities. This research has identified and analyzed the government’s response to fake news attacks on social media. The method used is qualitative-exploratory with data analysis used of Nvivo 12 Pro. The research results showed that the quality of people’s digital literacy, public communication performance, and the effectiveness of government regulations are part of the challenges in mitigating the infodemic. The Indonesian people have been trying to mitigate the Covid-19 infodemic in Indonesia, both in groups and individually. The presence of the digital society and media movement to mitigate the Covid-19 infodemic that is rife in industry 4.0 within digital public spaces in Indonesia. The presence of fact-checking in the form of a report website to face hoaxes and disinformation is a form of the Indonesian digital 4.0 mitigation movement. In addition to the efforts of the Government of Indonesia, which has three strategic approaches, namely 1) Upstream, digital literacy, and capacity;(2) middle flow, direct action to remove harmful information through technology and collaboration with social media platforms;and (3) downstream, direct action to provide technical assistance in monitoring the spread of malicious information. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The pandemic of coronavirus 2019 (COVID-19) is causing unprecedented hardship and uncertainty across the global community. In Thailand, the outbreak has driven significant changes in consumer behavior, particularly in banking services. The number of digital transactions has seen an increase since the beginning of the crisis. Many businesses were seeking continuity during the lockdown work to increase their presence online and boost sales through digital channels. The COVID-19 is accelerating the shift towards digital transactions. Commercial banks were struggling to maintain their normal operation. They no longer solely depend on their branches to capture new customers, to retain the existing ones, and to deliver the required customer outcomes. Digital banking turns to be a necessary alternative during the pandemic;however, research on how it affects bank performance and customer outcomes are still limited. Therefore, this study employed a qualitative method to better understand the impacts of the COVID-19 pandemic on digital transformation of large commercial banks in Thailand. The findings reveal that the rapid advancements in digital transformation in the banking sector and an increasing number of channel options to prepare for the aftermath of the COVID-19. The results show that an alignment in the bank has contributed to increased satisfaction among digitally oriented customers. The contributions of this paper would assist commercial banks to add more digital platform of financial products and related services to improve customer experience and financial performance. © 2021. All Rights Reserved.